terms and conditions |
| Designer Music is a UK music business and abides by the laws of this country. |
| Definitions:
· "we", "us", "our", refers to Designer Music · "you", "your", refers to the customer. · "services" refers to any of the following created by Designer Music: arrangements, compositions, printouts, recording services, ‘Tutor Finder’ and ‘Musician Finder’. · "client" refers to anyone using a Designer Music service. · "products", "items" refers to all goods within the Designer Music online shop. · "tangible goods" refers to all physical products that you can touch. · "non-tangible" products refers to digital products, ie. downloads. · "tutors" refers to school music teachers or private music teachers. · "musicians" refers to performing musicians, arrangers or composers. · "members" refers to customers, or tutors and musicians who wish to, or already have, registered their skills with us. |
General Shopping Conditions: |
| Backorders: |
| Returns for Damaged Items: You must notify us within 48 hours of receipt of any non-Designer Music* tangible products bought from our online shop which have been damaged during delivery. Please do not return any items without contacting us first as there are a couple of returns' addresses depending on the type of product. We will either arrange for a courier to collect the item(s) or refund the return postage costs you incur. Once we have received the damaged items we will then send you a like for like replacement or offer a suitable exchange. * Products from other publishers/manufacturers/distributors sold in our online shop. |
| Returns for Undamaged Items: No refunds or exchanges will be offered for any downloads or Designer Music 'A4 Print' products bought from our online shop. If you are experiencing an issue with a downloaded product from Designer Music, please contact us. All undamaged non-Designer Music* tangible products bought from our online shop are covered by our 7 day no quibble money-back-guarantee as long as they are returned in their original condition, original packaging, and unused. In the case of CDs, strings or reeds, the packaging must still be sealed. Please do not return any items without contacting us first as the address on the invoice is not our ‘returns’ address. We will provide you with a returns authorisation code and an address label. Return postage costs incurred will be at your own expense and will not be refunded. Once we have received the item(s) and made sure that the product(s) is/are in its/their original packaging and unused, we will then refund in full (excluding any postage costs) or offer a suitable exchange. For security reasons we can only refund the credit/debit card or PayPal account used when you placed the original order, and we can only send out replacement products to the delivery address specified in the original order. * Products from other publishers/manufacturers/distributors sold in our online shop. |
| Designer Music Services: 1. Following the submission of a no-obligation order for a Designer Music service, the customer will receive a quotation email outlining the cost of the service together with the estimated time your order will take to complete. Customers accept a quotation for a Designer Music service by providing payment details. This can be done online by clicking the link in the quotation email, phoning the telephone number given in the quotation email, or by sending the relevant information through the post to the address given in the quotation email. Payment may be made by cheque or credit/debit card. Designer Music will not process any payment until the service has been completed and is ready for dispatch. |
| 2. The customer may
cancel an order for a Designer Music service at any stage during
the creation of the service. However, the customer may be charged
up to 80% of the original quotation cost depending upon how much
of the service has been completed. Designer Music will determine
the amount payable. |
| 3. a) Once the customer
has received the finished service, Designer Music will be obliged,
at no extra cost, to make any reasonable alterations, amendments
and/or additions to the completed service at the customer’s
request. Designer Music may even decide to completely redo the
service, starting from scratch again. This however will be always
at the discretion of Designer Music and the customer can only
make recommendations. b) After receiving any alterations, amendments and/or additions to the completed service, the customer may request further reasonable changes, again within 7 days of receiving the amended service. c) If, after these second amendments have been made, Designer Music may agree to even further changes or will issue a refund of up to 20% of the original quotation cost. Designer Music will determine the amount of refund payable. All material produced by Designer Music in attempting to complete the service satisfactorily, will remain with the customer. |
| 4. The customer may photocopy/print
out/reproduce copies of any services produced by Designer Music
for those who were intended to originally benefit from the service
as outlined by the customer in his/her original service order.
However, no charge must be made for such reproductions, and under
no circumstances must any service produced by Designer Music
be
sold on to any third party by the customer. Any Designer Music
materials produced must not be forwarded on to anyone who was
not originally intended to benefit from the service as outlined
by the customer in his/her original order. |
| 5. Designer Music will print/record services using good quality materials. If the customer requires special materials, for example heavily textured paper or unusual recording media, the customer must inform Designer Music at the order stage. Costs maybe adjusted accordingly. |
| 6. If Designer Music cannot complete a service for whatever reason, the customer will be advised and no payments authorised by the customer will be processed. Please remember, payments are only processed once a service has been completed and is ready for dispatch. |
| 7. 'Tutor Finder' and 'Musician Finder' are
both introductory services only and in no way, shape or form constitute
a recommendation of that tutor or musician, and Designer Music
will not be held responsible for any problems, loss or damage
which may
arise through our introduction. We therefore thoroughly urge all
customers using either service to interview the tutors or musicians
they are seeking to use, especially if they will be working with
children. If you require any further information, please click the appropriate link near the bottom of the page. |
| Tutors and Musicians Designer Music is not an agency, just an introductory service. We are happy for members to have agents in addition to their Designer Music membership. |
| If a client requires either a musician or tutor and more than one of our registered members is suitable and available for the job, we will supply the client with each suitable member's details in order for them to decide the member they wish to employ. Designer Music will not show favouritism to any one particular member; the client always makes the final choice. |
| Designer Music does not employ any of its members and will not be held responsible for payment due to its members. The client is responsible for paying the member according to the member's own payment conditions. |
| The member can charge their own rates for any service provided but must state these rates to Designer Music at the time of their registration. |
| Copyright The client is responsible for obtaining copyright permission where appropriate. This may involve the payment of fees/charges for producing sheet music or audio. The client is obliged to pay all of these costs. Designer Music will not be liable for any charges by copyright holders for any sheet music or audio produced for a client. The client is paying Designer Music for their time and expertise in creating sheet music or audio and therefore the client holds the copyright for any sheet music or audio produced by Designer Music, unless agreed otherwise in writing. |
| Limitation of Liability: In no event shall Designer Music and its respective officers, directors, employees, representatives, or agents be liable for direct, special, incidental, consequential, punitive, or indirect damages (including but not limited to, loss of data, use, or profits), however caused, whether for breach of contract, negligence, or otherwise, and whether or not Designer Music has been advised of the possibility of any such damages. By making any purchase through the Designer Music web site, you agree that the company parties’ maximum liability arising from any product sold shall not exceed the price of such product, except to cover reasonable postage costs. Some jurisdictions do not allow the limitation of exclusion of liability for certain damages so the above limitations and exclusions may not apply to you to the extent such jurisdictions law is applicable to this agreement. |
| If you have any questions concerning the Designer Music terms and conditions then please email: admin@designermusic.co.uk. |
To make a general enquiry, click here.
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