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What do I get for my
money? How will you send me
the printout? Do I have to fill in an on-line form to make an order and get a quotation? No, you may give
us a ring or complete our online contact
me form and we'll phone you! Designer Music, PO Box 55, Grassendale, Liverpool, L19 0WZ. Please email chris@designermusic.co.uk us once you've posted the form. Can I submit an order from outside of the UK? Yes, However, you
can only receive your order via download from our web site. What do I have to send you to create my printout? If you are using any
of our printing or transcribing services you must send us either
sheet music or audio. Obviously, if you want your old
and faded manuscripts reprinting, or you have handwritten
manuscripts which you wish to be printed properly, or you
have sheet music which requires restructuring
or resizing then you will need to send us these manuscripts
(copies preferably). How can I send you music/text/pictures to create my printout? As well as posting, you may
also send us any material through our on-line
form. Please note, if you wish a picture to be included
in your music, you must send it as an upload; Instructions will
be given in our online form. It's easy to do and of course you
save on postage costs and time! However, please note, uploading
does take twice as long as downloading. Once we have received your order (including all the items you send to help us), we will email you with an estimated completion date and cost. If you decide to go ahead, and providing we have all the necessary items - see What do I have to send you to you to help Designer Music create the printout? - it shouldn't take too long. We can complete a short solo piece within 24 hours. Obviously, bigger assignments take longer and we therefore recommend that you give us plenty of time. You may either receive your printout as a download from our web site or through the post. If you choose the latter you will receive good quality sheets of A4 paper. You may also ask for your music to be laminated (50p per sheet) or comb bound £2. We prefer the download method for many reasons: • It is quicker, cheaper and safer
than sending it through the post You may of course ask for your printout to be sent through the post, but please note, there will be additional charges for paper, postage and packing. How much does it cost and when do I pay? Once you have submitted
your order, we will e-mail you with a no-obligation
quote and completion time. If you choose to accept you
may do so online, over the phone or through the post.
Whichever method you choose, you will be required to
provide payment details as confirmation of your acceptance
of our quote. However we will only process this payment
once your order has been completed. (You may pay
by cheque or credit/debit card). You may choose to receive your printout through the post or as a download (PFD file format) from our web site. We prefer the download method for many reasons: • It is quicker, cheaper and
safer than sending it through the post You may of course ask for your printout to be sent through the post, but please note, there will be additional charges for paper, postage and packing. You may also ask for your music to be laminated (40p per sheet) or comb bound £2. What happens if I'm not satisfied? If you are unhappy, you must inform
us within 7 days telling us exactly what is wrong
and what you wish to be altered. We will make every
reasonable effort, free of charge, to make all the
necessary changes required. We may also, at our own
discretion, decide to completely redo the project,
starting from scratch.
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To make a general enquiry, click here.
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