Once you have purchased your downloadable products, you will be directed to our customer menu where you can download them instantly.

The time the download will actually take will depend on several factors including the speed of your internet connection, the amount of people surfing the web using your ISP and the size of the file you are downloading. The average file size of our single-piece downloads (including the free MP3) is roughly 3-4 Mb. With broadband this will take roughly 60 seconds to download but with a 56k modem, it will take approximately 10-12 minutes.

Your products will be available to download for at least a month. However, if you don't fancy downloading, why not purchase the same product as an 'A4 Print'. We will send you the printout through the post. On some of these products there are laminating and comb-binding options.
Type 'A4 Print' in the search box above, or click here to see what's available.

top

How many times can I download my order?

If you encounter problems during downloading, don't worry, the downloading page will remain available for at least a month. However, if your connection is ok and you still have problems you can contact us through our enquiry form stating your name, order number and the product/s you've downloaded and we'll sort the problem out. If the worst comes to the worst, we'll email the products direct to you.

top

Yes. Our 'A4 Print' products are basically our download products sent through the post. There are also options to have these items comb-bound or laminated. Click here for more information.

top

How do I shop for products and receive any downloads I've bought?

Follow the steps below to have an enjoyable shopping experience!

Step 1: Searching
There are many different ways to search for an item:

1. Use the search box at the top of any page (typing in a title or composer or instrument or grade or anything really).
2. Try a flow chart approach by clicking on 'search by category' (located next to the search box).
3. Use the 'advanced search' option (located near to the search box).
4. Click on one of the links 'Special Offers' or 'featured catagories etc. at the bottom of the of the Online Shop homepage or any of the shopping pages.

Step 2: Viewing in detail
Once you've found an item, you'll want to see it in more detail:

Click on the title of the product or its picture cover for more detail. Some products offer an 'audio and visual sample' so that you can see and hear the music for yourself. This page may also include an extract of the playing tips which are available.

Some products have options (eg. comb-binding, laminating) and for most of our published material (ABRSM) you can view an enlarged front cover (just to make sure you're getting what you think you're getting!!).

Step 3: Purchasing
If you're happy with the item, you can purchase it online or over the phone:

Click on BUY NOW or click on a basket to add the item to your shopping cart. You can add as many products (downloads and 'tangible' items) as you like to your shopping cart.

Finally go to checkout, follow the onscreen instructions and purchase your items.
All our credit/debit card transactions are processed securely by Secpay and Bank of Scotland.
If you wish to buy your item over the phone, just ring 0845 4049 515.

You will receive an email confirming your purchase and at least one further email giving you a delivery update.

Purchased a download?

Once you have purchased a download, simply log in using your password and email address. (The 'log in' link is at the top of any page). Once in, click on 'access downloads/order tracking'. From there just locate the download you have ordered and save it to your computer. If you have any problems, email us at admin@designermusic.co.uk or give us a ring on 0845 4049 515.

top

How do I keep track of items that will be sent to me through the post?

You can keep track of your order by logging in using your password and email address. (The 'log in' link is at the top of any page). Once in, click on 'access downloads/order tracking'. Simply click on your order to see whether it's been paid for, dispatched etc.. If you have any problems, email us at admin@designermusic.co.uk or give us a ring on 0845 4049 515.