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Click on a question below or click here to see view all FAQs
What items can I buy online from the designermusic.co.uk store? Is all of the UK covered by your FREE Delivery policy? Will my instrument be ready to play when I receive it? How long does it take to download items? How many times can I download my order? Can designermusic.co.uk send its download products through the post? How do I shop for products and receive any downloads I've bought? How do I keep track of items that will be sent to me through the post?
What items can I buy online from the designermusic.co.uk store? Musical
Instruments and Accessories: Published
Material: 'Home-made'
products : Also available are 'A4 Print'
products. These are basically our sheet music downloads, except
that we print and post the music out to you (UK only). Some
of these products have laminating and/or comb-binding options.
Most of these products come with a free CD. Is all of the UK covered by your FREE Delivery policy? A FREE Delivery option will
be available to all parts of the UK for sheet music, CDs and
books. However, there may be an extra
charge when delivering some musical instruments, musical
instrument accessories
or gifts
to any of the following non-mainland (including Highlands)
postcode areas: You may pay for your goods or any of the services we provide (eg. arranging, transposing etc.) by choosing any of the following payment methods: Credit/Debit
Cards:
PayPal
Cheque For more details on paying for service orders (eg. arranging, transposing etc.) click here. Will my instrument be ready to play when I receive it? Most instruments need some sort of setting up before you can begin playing. If you have received your instrument but are still waiting for your first lesson, we would strongly recommend waiting and letting your teacher show you how to prepare your instrument before playing. Here's a little more information which you may find helpful: In the case of brass (eg. trumpets, cornets & trombones) and woodwind instruments (eg. clarinets, flutes and saxophones) the procedure for setting up your instrument is relatively simple and, once you know what to do, can be done in no time at all. Your teacher will show you what to do and also give you advice on looking after & maintaining your instrument to keep it in tip-top condition. In the case of stringed instruments (eg. violins and cellos) the procedure is a little more complicated consisting of an initial one-off setting up of the bridge, strings, bows and soundpost (for cellos) and then the much shorter and much less complicated regular set up each time you practice. If you want some information on these initial procedures, have a look at these utube vidoes. We categorically do not recommend that you try any of these procedures yourself. These vidoes will just give you an idea of what your teacher will be doing: Here is a video link of the bridge and strings being put in place on a violin: http://www.youtube.com/watch?v=x0cm_pUl9zw Here is a video link of the soundpost being put in place on a cello: http://www.youtube.com/watch?v=73R7WVtv3y0 Here is a video link of the bridge and strings being put in place on a cello: http://www.youtube.com/watch?v=bEDZu6kwbSE We'll send you some information by email once you've purchased your stringed instrument. Please see our terms and conditions page How long does it take to download items? Once you have purchased your downloadable products, you will be directed to our customer menu where you can download them instantly. The time the download will actually take will depend on several factors including the speed of your internet connection, the amount of people surfing the web using your ISP and the size of the file you are downloading. The average file size of our single-piece downloads (including the free MP3) is roughly 3-4 Mb. With broadband this will take roughly 60 seconds to download but with a 56k modem, it will take approximately 10-12 minutes. Your products will be available to download
for at least a month. However, if you don't fancy downloading,
why not purchase the same product as an 'A4 Print'. We will
send you the printout through the post. On some of these products
there are laminating and comb-binding options. top If you encounter problems during downloading, don't worry, the downloading page will remain available for at least a month. However, if your connection is ok and you still have problems you can contact us through our enquiry form stating your name, order number and the product/s you've downloaded and we'll sort the problem out. If the worst comes to the worst, we'll email the products direct to you. Can designermusic.co.uk send its download products through the post? Yes. Our 'A4 Print' products are basically our download products sent through the post. There are also options to have these items comb-bound or laminated. Click here for more information. How do I shop for products and receive any downloads I've bought? Follow the steps below to have an enjoyable shopping experience! Step 1: Searching 1. Use the search box
at the top of any page (typing in a title or composer or instrument
or grade or anything really). Step 2: Viewing in detail Click on the title of the product or its picture cover for more detail. Some products offer an 'audio and visual sample' so that you can see and hear the music for yourself. This page may also include an extract of the playing tips which are available. Some products have options (eg. comb-binding, laminating) and for most of our published material (ABRSM) you can view an enlarged front cover (just to make sure you're getting what you think you're getting!!). Step 3: Purchasing Click on BUY NOW or
click on a basket Finally go to checkout,
follow the onscreen instructions and purchase your items. You will receive an email confirming your purchase and at least one further email giving you a delivery update. Purchased a download? Once you have purchased a download, simply log in using your password and email address. (The 'log in' link is at the top of any page). Once in, click on 'access downloads/order tracking'. From there just locate the download you have ordered and save it to your computer. If you have any problems, email us at admin@designermusic.co.uk or give us a ring on 0845 4049 515. How do I keep track of items that will be sent to me through the post? You can keep track of your order by logging in using your password and email address. (The 'log in' link is at the top of any page). Once in, click on 'access downloads/order tracking'. Simply click on your order to see whether it's been paid for, dispatched etc.. If you have any problems, email us at admin@designermusic.co.uk or give us a ring on 0845 4049 515. |
to add the item to your shopping cart. You can add as many
products (downloads and 'tangible' items) as you like to your
shopping cart.To make a general enquiry, click here.
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