| ...Frequently Asked Questions Click on a question below or click here to see view all FAQs
Do I have to fill in the online form to submit an order and receive a quotation? Can I submit an order from outside of the UK? What do I have to send you to create my arrangement? What do I get for my money? How will you send me
a sheet music arrangement? Do I have to fill in the on-line form to make an order and get a quotation? No, you may give
us a ring or complete our online contact
me form and we'll phone you! Designer Music, PO Box 55, Grassendale, Liverpool, L19 0WZ. Please email chris@designermusic.co.uk us once you've posted the form. Can I submit an order from outside of the UK? Yes, However, you can only receive your
order via download from our web site. Q. What do I have to send you to create my arrangement? Basically, anything and everything
which could be useful. Primarily, sheet music (eg. a piano part)
or a CD/Mini Disc/Mp3 from which we could create your arrangement.
You can also send us any pictures and text you may wish to be
included, either for use within the score itself or as a CD
insert. However, please note, any pictures/artwork must be sent
to us through the on-line
form as an upload. Q. How can I send you music/text/pictures to create my arrangement? As well as posting, you may
also send us any material through our on-line
form. Please note, if you wish a picture to be included
in your music, you must send it as an upload. Instructions will
be given in our online form. It's easy to do and of course you
save on postage costs and time! However, please note, uploading
does take twice as long as downloading. Q. How long does it take to complete an arrangement? Once we have received your order
(including all the items you send to help us),
we will e-mail you with an estimated completion time and cost.
If you give us the go ahead, we will aim to meet the deadlines
you specify. If you order a sheet
music arrangement, you will receive each part separately along
with a full score (if you have ordered more than one part).
You will also receive a midi file of your arrangement as well.
If you wish for your music to be sent through the post, we
will email the midi file to you after we have sent your arrangement. You may also ask for your arrangement to be laminated (50p per sheet) or comb bound £2. If you order an audio arrangement, you will receive the CD, Minidisc or MP3 (depending on your choice). Once you have submitted your order, we
will e-mail you with a no-obligation quote and completion time.
If you choose to accept, you may do so online, over the phone
or through the post. Whichever method you choose, you will be
required to provide payment details as confirmation of your acceptance
of our quote. However we will only process these payments once
your order has been completed. Q. How, and in what format, will I receive my sheet music arrangement? If you order sheet music you may receive your arrangement through the post or as a download (PFD file format) from our web site. We prefer the download method for many reasons: • It is quicker, cheaper and
safer than sending it through the post. If you do require your arrangement to be sent through the post we will of course comply but please note, there will be additional charges for paper, printing, postage and packing. How will you send me an audio arrangement? If you order an audio arrangement, you may receive your arrangement through the post or as a download (MP3 file format) from our web site. We prefer the download method for many reasons: • It is quicker, cheaper
and safer than sending it as a CD or Minidisc through the post. If you do require your arrangement to be sent as a CD or Minidisc through the post we will of course comply but please note, there will be additional charges as well as postage and packing. What happens if I'm not satisfied with my arrangement? If you are unhappy with your arrangement,
you must inform us within 7 days telling us exactly what you
wish to be altered. We will make every reasonable effort, free
of charge, to make all the necessary changes required. We may
also, at our own discretion, decide to completely redo the project,
starting from scratch.
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To make a general enquiry, click here.
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